Jira Service Management is Atlassian’s latest advancements in IT service management (ITSM). It brings IT operations and development teams together. As a team, they can work together at a high speed. They can also power digital enterprises together. The idea of the product is beneficial to non-technical users. It allows them to easily communicate with employees who have the technical knowledge and can help. It also helps teams deliver timely and efficient customer service. This can positively impact customer interactions.
Even before COVID, companies were increasingly changing to become digital businesses. And now, more businesses are also doing the same. IT teams are doing what seems impossible. They have created and supported impressive software-driven experiences. This was done for both their customers and their employees.
Real and Fast Value
Atlassian builds for teams. They don’t just create products that would plainly work for all companies. They also don’t work with command and control style workflow management. This is common in many ITSM tools. This method adds to the cost and complication of every deployment. Instead, teams can make use of a low-code approach. They can use this approach to define and refine their flow of work and types of records. Even teams that interact with IT can make use of Jira Service Management. Some examples of these teams are legal, HR, and finance. They interact with IT to build out their own service culture and operations.
Customers want to start adding value faster. This is one of the main reasons why they choose JSM. They can do this while also maintaining a powerful workflow engine. If the customers already have a Jira project, creating service management would be easier. According to the IT Director of The Telegraph Media Group, with Jira Service Management, they can move at the speed of the industry. They can also support their customers and deliver real business value.
Work Visibility
Jira Service Management can make the work happening across the entire company visible to the teams and the wider organization. Jira has tight integrations with other Atlassian products. They also have their suite of more than 900 integrations and applications on the Atlassian Marketplace. With this, teams have all the information to make good decisions. Here is an experience shared by the Engineering Program Manager of the Toast Program Management, “With work centralized and visible in Jira Service Management, we could more clearly see that the team managing our AWS environment was overwhelmed with request tickets from our developers. We made a successful business case to hire more staff that improved the flow of work.”
Dev + Ops Integration
According to the Head of ITSM of ISS World, the integration between Jira Service Management and Jira Software has benefits. Like, it allowed Operations and Development to achieve a better understanding of the workload across team borders. It also supports a more structured process. This allows them to efficiently manage workload and prioritize tasks. With Jira Service Management, your teams can be more effective across the entire IT service lifecycle. This includes planning to building, testing, deploying, changing, and optimizing. All so you can deliver the best possible services to your customers.
This emphasizes Atlassian’s commitment to investing in the ITSM space, a market where we continue to see strong momentum and growth.
